Privacy Policy and Call Recording Disclosure

Last updated: 13 October 2026. Draft pending legal review before launch.

We process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

Call recording

Calls to ZIGGTY are recorded and transcribed by our automated voice assistant to take your order accurately, resolve disputes, prevent fraud and improve service quality. By continuing the call you consent to this. If you do not agree, please order on the website instead.

What we collect

• Your phone number, name and delivery addresses.
• Order history and payment status (we never store UPI PINs or card numbers).
• Call recordings and transcripts.

How we use it

To deliver your orders, support you, send order updates by SMS or WhatsApp, and meet legal and tax duties. We share only the details needed with the restaurant (your first name and address) and the delivery rider. Restaurants do not see your full phone number; riders reach you through a masked call.

Retention

Call recordings are kept for a limited period and then deleted. Order records needed for tax and legal reasons are retained as required by law.

Your rights

You can access, correct or erase your data, and withdraw consent. Use Account, then Delete my account, or contact our Grievance Officer below. Deletion requests are completed within 30 days.